Before we arrive
You get a confirmed arrival window and the name of the lead cleaner. If the property needs keys, a code or a contact on site, we agree that in writing beforehand rather than on the doorstep.
Walkthrough and scope check
The lead walks the space with you, or photographs it if the property is empty, and confirms the agreed scope. Anything outside scope is flagged then — before work starts — with a price, so you decide.
Order of work
We work in a fixed sequence so nothing gets cleaned twice or missed entirely. Regular domestic cleaning works on familiarity. You get the same vetted cleaner rather than whoever is free, so nobody has to be told again where the hoover lives or which surfaces need care. We agree a room by room plan on the first visit, then work through it every time, with the rotating jobs like skirtings and internal glass built into the schedule instead of forgotten.
- The same DBS checked cleaner on every visit wherever possible
- Weekly, fortnightly or monthly slots at a fixed time
- An agreed room by room plan rather than a vague hourly blitz
- Rotating deeper tasks scheduled in, not squeezed in
- Products supplied, including fragrance free options for sensitive households
- Key holding handled properly, and fully insured throughout
Quality check and sign-off
The lead re-walks the property at the end against the same list. Where the property is empty we send photographs. If something is not right, tell us within 48 hours and we come back.
Property types we do this in most
The running order shifts slightly by building type — older properties take longer on detail, newer ones on glass and hard floors.
- Family homes
- Apartments and town centre flats
- Bungalows and retirement properties
- Cottages with awkward layouts
The service behind this guide
Regular house cleaning by the same vetted cleaner each visit.
See Domestic Cleaning