Before we arrive
You get a confirmed arrival window and the name of the lead cleaner. If the property needs keys, a code or a contact on site, we agree that in writing beforehand rather than on the doorstep.
Walkthrough and scope check
The lead walks the space with you, or photographs it if the property is empty, and confirms the agreed scope. Anything outside scope is flagged then — before work starts — with a price, so you decide.
Order of work
We work in a fixed sequence so nothing gets cleaned twice or missed entirely. A clear gutter feeding a blocked downpipe still floods a wall. Downpipes trap the fine silt and moss that the channel lets past, and the blockage usually sits at a bend, a shoe or the gulley at the bottom. We work the pipe from both ends, clear it, then run water through to prove it reaches the drain.
- Blockage located by sounding and camera rather than guesswork
- Rodded and vacuumed from the hopper and the shoe
- Gulley at the base cleared and checked for standing water
- Full water test to confirm flow all the way to the drain
- Pipe clips checked and refitted where they have pulled off the wall
- Damp staining on the wall photographed so you can watch it dry out
Quality check and sign-off
The lead re-walks the property at the end against the same list. Where the property is empty we send photographs. If something is not right, tell us within 48 hours and we come back.
Property types we do this in most
The running order shifts slightly by building type — older properties take longer on detail, newer ones on glass and hard floors.
- Terraces with rear yard downpipes
- Rendered walls showing staining
- Blocks with shared stacks
- Industrial units with deep box gutter outlets
The service behind this guide
Blocked downpipes rodded, flushed and tested to the drain.
See Downpipe Clearing