Process guide

Lawn & Garden: what happens on the day

Most complaints about cleaning come from mismatched expectations rather than bad work. Here is the actual running order of a lawn & garden visit so there are no surprises.

Lawn & Garden: what happens on the day

Before we arrive

You get a confirmed arrival window and the name of the lead cleaner. If the property needs keys, a code or a contact on site, we agree that in writing beforehand rather than on the doorstep.

Walkthrough and scope check

The lead walks the space with you, or photographs it if the property is empty, and confirms the agreed scope. Anything outside scope is flagged then — before work starts — with a price, so you decide.

Order of work

We work in a fixed sequence so nothing gets cleaned twice or missed entirely. For customers who already trust us with the inside of their home, we look after the outside too — regular grass cutting, hedge trimming, weeding and general upkeep on a schedule that suits you.

  • Regular lawn mowing and edging
  • Hedge trimming and shaping
  • Weeding and border tidying
  • Green-waste removed and disposed of responsibly
  • One-off tidy-ups or ongoing maintenance

Quality check and sign-off

The lead re-walks the property at the end against the same list. Where the property is empty we send photographs. If something is not right, tell us within 48 hours and we come back.

Property types we do this in most

The running order shifts slightly by building type — older properties take longer on detail, newer ones on glass and hard floors.

  • Family homes
  • Rental properties
  • Small commercial gardens

The service behind this guide

Mowing, hedging, weeding and general garden maintenance.

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Questions people ask

Do I need to be there for the whole visit?

No. Plenty of clients let us in and leave, or arrange key access. We only need someone available at sign-off if you want to walk the property with us.

What if the job takes longer than expected?

We finish the agreed scope. If the property is materially worse than described we call you before doing anything chargeable beyond it.

Will the same team come back next time?

For repeat work we keep the same crew on the property wherever staffing allows, because they already know the layout and the priorities.

How long does lawn & garden take?

It depends on size and condition, which is why we confirm a duration in the quote rather than guessing on the phone.

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