Why it happens
Most disputes come from things nobody wrote down: who does the high level, who supplies the consumables, what happens on a bank holiday, and how often the periodic tasks actually happen.
What to do about it
Insist that all of this is in writing before you sign anything.
- A room-by-room scope, listing daily, weekly, monthly and periodic tasks separately
- Frequency and visit times, including out-of-hours and weekend arrangements
- Staffing: how many cleaners, for how long, and whether they are regulars or a rotating pool
- Vetting and insurance, including DBS checking where the site needs it
- Consumables: who supplies and stocks paper, soap and bin liners, and whether that is in the price
- Periodic works such as carpets, hard floors, high level and internal glass, with stated intervals
- Cover for sickness and holidays, so the visit still happens
- Records and a named contact, with a review point and a fair notice period both ways
The mistake to avoid
Do not accept a scope that says general cleaning as required. That phrase is where every skipped task hides.
How we handle it
We look after commercial premises across Greater Manchester and Lancashire on daily, weekly or bespoke schedules. One point of contact, uniformed staff, clear reporting, and cover built in — no last-minute panic when someone's off sick.
- Colour-coded microfibre by zone
- Virucidal spray in washrooms and food areas
- Buffable floor finish on hard flooring
- Low-moisture carpet maintenance
- Consumables logistics (soap, roll, liners)
The service behind this guide
Reliable, contracted cleans for offices, retail, gyms & industrial units.
See Commercial Cleaning