Problem guide

Getting your deposit back after a tenancy ends

Cleaning is one of the most common reasons a deposit gets trimmed, and it is also the easiest reason to remove. The standard is not perfection — it is the condition recorded at check-in, fair wear and tear aside.

Getting your deposit back after a tenancy ends

Why it happens

Deductions almost always trace back to a mismatch between the check-out report and the check-in inventory: an oven that was clean at check-in and greasy at check-out, limescale that was not there before, or carpets marked since.

What to do about it

Work to the inventory, not to your own judgement of clean.

  • Get a copy of the check-in inventory and its photographs first
  • Clean to that document room by room, not to a generic checklist
  • Give the oven, extractor and fridge seals the most time — they cause the most disputes
  • Descale sanitaryware, shower screens and taps properly rather than wiping them
  • Photograph every room after cleaning, with the date visible in the file metadata
  • Book any professional work before the check-out appointment, not after

The mistake to avoid

Do not leave it to the morning of check-out. If the clerk flags something you have no time left to fix it, and the deduction gets made at the agent's contractor rates.

How we handle it

Our end of tenancy cleans are built around the inventory checklist letting agents and landlords actually use. We work top-to-bottom, room-by-room, so the property is handed over in re-let condition — every appliance degreased, every skirting wiped, every carpet vacuumed.

  • Alkaline degreasers on ovens and extractors
  • Acid limescale removers on sanitaryware
  • Steam on grout and silicone
  • Neutral pH on wood and laminate
  • HEPA vacuums for skirtings and radiator backs

The service behind this guide

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Questions people ask

Does my tenancy require a professional clean?

Since 2019 a landlord in England cannot demand a professional clean as a blanket condition — the property must simply be returned in the same condition as check-in. A professional clean is often the easiest way to evidence that.

Does a receipt help?

Yes. An itemised invoice plus dated photographs is far stronger evidence in a deposit dispute than a claim that you cleaned it yourself.

What if the agent flags something afterwards?

Our end of tenancy cleans carry a 48-hour re-clean guarantee — tell us what was flagged and we come back at no charge.

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