Before we arrive
You get a confirmed arrival window and the name of the lead cleaner. If the property needs keys, a code or a contact on site, we agree that in writing beforehand rather than on the doorstep.
Walkthrough and scope check
The lead walks the space with you, or photographs it if the property is empty, and confirms the agreed scope. Anything outside scope is flagged then — before work starts — with a price, so you decide.
Order of work
We work in a fixed sequence so nothing gets cleaned twice or missed entirely. Artificial grass is low maintenance, not no maintenance. Moss creeps in at the edges, pet use leaves odour in the backing, and the pile flattens where people walk. We lift the debris, treat the surface, deal with the smell at source and brush the pile back up so the lawn looks like it did when it went down.
- Surface debris, leaves and moss lifted out of the pile
- Sanitising treatment on pet-used and high-traffic areas
- Odour treated in the backing rather than covered over
- Weed growth along edges and joints removed
- Pile power-brushed to stand the fibres back up
- Sand infill topped up where it has thinned
Quality check and sign-off
The lead re-walks the property at the end against the same list. Where the property is empty we send photographs. If something is not right, tell us within 48 hours and we come back.
Property types we do this in most
The running order shifts slightly by building type — older properties take longer on detail, newer ones on glass and hard floors.
- Family gardens
- Pet-owner gardens
- Holiday lets
- Nursery and school play areas
- Pub and cafe outdoor areas
The service behind this guide
Deep cleaning, sanitising and re-fluffing for artificial lawns.
See Artificial Grass Cleaning