Before we arrive
You get a confirmed arrival window and the name of the lead cleaner. If the property needs keys, a code or a contact on site, we agree that in writing beforehand rather than on the doorstep.
Walkthrough and scope check
The lead walks the space with you, or photographs it if the property is empty, and confirms the agreed scope. Anything outside scope is flagged then — before work starts — with a price, so you decide.
Order of work
We work in a fixed sequence so nothing gets cleaned twice or missed entirely. Vacuuming only lifts the surface. Our professional hot-water extraction reaches deep into the pile, pulling out ground-in dirt, allergens, pet accidents and old spills. Carpets come out visibly brighter and dry within a few hours.
- Pre-treatment for stains and high-traffic areas
- Hot-water extraction using professional-grade equipment
- Pet urine, coffee, red wine and traffic-lane treatment
- Deodoriser & fabric protector available
- Rugs, stairs, and upholstery covered
- Furniture moved and replaced with care
Quality check and sign-off
The lead re-walks the property at the end against the same list. Where the property is empty we send photographs. If something is not right, tell us within 48 hours and we come back.
Property types we do this in most
The running order shifts slightly by building type — older properties take longer on detail, newer ones on glass and hard floors.
- Family lounges
- Stairs and landings
- Office floors
- Rented flats between tenancies
- Retail lobbies
The service behind this guide
Deep hot-water extraction that lifts stains, dirt and odours.
See Carpet Cleaning